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Privacy Policy

Privacy Policy Cocoyana (“Cocoyana”, “We”, Us”, “Our”) is committed to ensuring that your privacy is protected. This privacy policy applies to our website, www.cocoyana.com and describes how Cocoyana collects and uses the personal information you provide on our web site.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. 1.  Information Collection and Use We collect the following personal information from you We require this information to understand your needs and provide you with a better service, and in particular to: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  To unsubscribe from these communications, see the “Opt-out” section below. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. We will share your personal information with third parties only in the ways that are described in this privacy policy.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment, shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential. Some of our pages utilize framing techniques to serve content to from our service providers (such as when you enter your billing information) while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.cocoyana.com We may also disclose your personal information: 2.  User Access and Choice If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Customer Support at info@cocoyana.com or by contacting us by telephone or postal mail at the contact information listed below.  If you no longer desire our service, you may contact us directly.  You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please use the mailing address listed below.  We will respond to your request within 30 days. We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  We may also use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may choose to restrict the collection or use of your personal information in the following ways: From time to time, we may provide you the opportunity to participate in customer satisfaction or other surveys on our site.  If you participate, we may request certain personally identifiable information from you, such as name and email address. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. 3.  Tracking Technologies / Cookies A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use cookies on this site.  However, we do not link the information we store in cookies to any personally identifiable information you submit while on our site. We may use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time.  We use cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any additional information about you.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
  We also employ a software technology called clear gifs (a.k.a. Clear Pixels/Web Beacons), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. As is true of most web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically-collected data to personally identifiable information. The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site is not covered by our privacy policy.  These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site.   We do not have access or control over these technologies.  We do not tie the information gathered to our Customers’ or Users’ personally identifiable information. 1.  Security The security of your personal information is important to us.  When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@cocoyana.com. 2.   Additional Information Our Site includes links to other Web sites whose privacy practices may differ from those of Cocoyana.com.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.  Anytime you post on our blog please be aware that you are posting using a third party application and we have no access or control over this information.  To request removal of your personal information from our blog, you can both log into the third party application and remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it. Our Web site includes Social Media Features, such as links to Facebook, Twitter and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it. We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. 3.  Contact Us Give us a call:  619.402.5182 Send us a Letter:  Cocoyana, 5841 Mission Gorge Rd, Ste. F, San Diego, CA 92120 Contact Support:  info@cocoyana.com